Shipping policy
1. Order Processing Time
-
All orders are processed within 1–3 business days.
-
You will receive a notification email with a tracking number as soon as your order is dispatched.
-
Note: Orders placed on weekends or public holidays will be processed the following business day.
2. Estimated Shipping Times
We use "Special Line" logistics to ensure your package arrives faster than standard postal services.
-
United States: 7–12 Business Days.
-
United Kingdom: 7–10 Business Days.
-
Canada: 10–15 Business Days.
3. Shipping Costs
-
Standard Shipping: $4.99
-
Free Shipping: All orders over $50 qualify for Free Standard Shipping!
4. Real-Time Tracking
Every Veeox order includes end-to-end tracking. Once your order is shipped, you can track its journey directly on our website using the link provided in your confirmation email.
5. Customs, Duties & Taxes
Veeox is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damaged or Lost Packages
If your tracking status shows "Delivered" but you haven't received your package, or if the item arrives damaged, please contact us immediately at helloveeox@gmail.com. We will launch an investigation with the carrier and ensure you receive a replacement or refund.